White-glove IT · Maryland and the greater capital region
Technology, handled to the standard of a well-run practice.
Alex & Isaac IT Services provides concierge managed IT, security, websites, and automation for small offices. Named contact. Written scopes. Controls you can show a client, an insurer, or a partner.
Written before we work
A statement of work with price, timeline, and exclusions. Verbal requests are not billable on their own.
Least-privilege access
We take only the accounts the job needs, use them in a defined window, and remove them at handover.
Change notes, every time
Each engagement ends with a short written record: what changed, what was verified, and what is yours to keep.
Services
Seven practices. Each with its own page.
SOHO business IT
Setup, maintenance, and a named contact for computers, printers, Wi-Fi, backups, and shared files—delivered to a written standard.
View serviceSecurity services
Endpoint protection, email hygiene, backups you can restore, and optional cameras or access control—aligned to widely accepted controls.
View serviceWebsite building
Design, build, hosting setup, and basic search visibility for a professional web presence.
View serviceApplication building
Custom applications for intake, job tracking, client portals, and internal workflows—scoped in writing, handed over with notes.
View serviceAutomation & integration
Workflows, API connections, and assisted processes for quoting, invoicing, inbox triage, and reporting.
View serviceSocial media management
Planning, posting, light design, and a monthly report across the channels that matter to your clients.
View serviceCloud, email & consulting
Migrations, mailbox security, shared drives, and independent recommendations when you add staff or tools.
View serviceCare plans
Monthly care, three levels.
White-glove delivery on every plan: named contact, written notes, and a defined scope. Published rates live on Pricing—not on this page.
Home office or one-person shop
Essential
White-glove remote coverage for a small footprint. A named contact, monthly health notes, and the same written standard we use on larger plans.
- One location, up to 3 devices
- Remote support, business hours
- After-action notes on every ticket
- Monthly health check, in writing
- Backup monitoring
- Same-business-day response
Small office, 4–10 people
Professional
The plan most practices stay on. Priority support, a documented security baseline, and enough capacity for a working office without an internal IT hire.
- One location, up to 10 devices
- Priority remote support, scheduled windows
- CIS-aligned security baseline (MFA, endpoint, email)
- Tested backups with restore evidence
- Quarterly technology review
- Written change control on every engagement
Growing office, up to 20 devices
Business
A dedicated point of contact, appointment-based on-site time, and room to add locations later. Built for firms that treat technology as infrastructure.
- Up to 20 devices, primary location
- Named point of contact
- Quarterly on-site visit (regional), by appointment
- Everything in Professional
- Vendor and project coordination
- Executive-ready status notes
Project rates for websites, security, automation, and migrations are on the pricing page.
Approach
A defined engagement. No implied retainers.
01
Discovery
A scheduled call and, when useful, a remote look at the environment. We document what you run, who depends on it, and which issues are costing time. Access is requested, not assumed.
02
Proposal
A written statement of work: scope, price, timeline, and exclusions. Work does not start until you approve it. There is no implied retainer.
03
Implementation
Changes are made in a defined window. You receive a brief status note when a milestone is complete. Privileges are limited to what the job requires and are removed when it ends.
04
Handover
You get credentials, a short operating note, and a record of what changed. Optional managed care begins only if you elect a monthly plan.