Approach
White-glove delivery, written down.
A paid discovery consult is required to book time. After that, the process is the same whether you need a health check, a website, or a monthly plan. Scope is written. Access is limited. Handover is documented.
01
Discovery
A scheduled call and, when useful, a remote look at the environment. We document what you run, who depends on it, and which issues are costing time. Access is requested, not assumed.
02
Proposal
A written statement of work: scope, price, timeline, and exclusions. Work does not start until you approve it. There is no implied retainer.
03
Implementation
Changes are made in a defined window. You receive a brief status note when a milestone is complete. Privileges are limited to what the job requires and are removed when it ends.
04
Handover
You get credentials, a short operating note, and a record of what changed. Optional managed care begins only if you elect a monthly plan.
Standards
How we run the practice.
Written before we work
A statement of work with price, timeline, and exclusions. Verbal requests are not billable on their own.
Least-privilege access
We take only the accounts the job needs, use them in a defined window, and remove them at handover.
Change notes, every time
Each engagement ends with a short written record: what changed, what was verified, and what is yours to keep.
Industry-aligned controls
Security baselines reference CIS Controls and everyday professional practice. We do not sell certificates we have not earned.
Tested recovery
Backups are not a checkbox. Restores are tested and the evidence is shared with you.
Named contact
You work with a person, not a ticket portal. Same-business-day response on managed plans.
What we will not do
- Begin billable work on a verbal request alone.
- Take standing administrative access when the job does not require it.
- Recommend a platform because it is new. Fit and cost come first.
- Hide hourly overage inside a “managed” line item.
- Claim certifications or audits we have not completed.
What you receive
- A paid discovery consult before time is reserved. The rate is on Pricing.
- A statement of work with price, timeline, and exclusions.
- Status notes at milestones, in writing.
- Credentials and a short operating note at handover.
- Evidence of backup restores when backups are in scope.
- An optional monthly plan only if you elect one.