Most small offices do not need an internal IT department. They need a partner who keeps workstations, printers, wireless, and backups in working order, answers when something stops the day, and leaves a written record of every change. White-glove SOHO care is operational support with the manners of a professional practice: scheduled windows, limited access, and notes you can file.
Included
- Workstation setup and ongoing maintenance (Windows and macOS)
- Office Wi-Fi, printers, scanners, and shared storage
- Backup configuration with restore testing
- Remote support during business hours, with after-action notes
- Vendor coordination for internet, hardware, and software
- Written notes after each engagement